Huawei is a leading global ICT solutions provider. Through our dedication to customer-centric innovation and strong partnerships, we have established end-to-end capabilities and strengths across the carrier networks, enterprise, consumer, and cloud computing fields. Our products and solutions have been deployed in over 170 countries, serving more than one third of the world's population.
If you are considering the challenge of a Test & Technical Support Specialist position in the world leading telecommunication & consumer electronics company, this might be the opportunity you've been looking for.
You will be the key person to make Huawei products work better for Finnish consumers: you test products before anyone else, you notice issues/bugs and cooperate with R&D to fix them; you listen to consumers, understand their requirements/preference, and help HQ to implement them on products to improve user experience. At first, position is 6 month temporary contract via Experis.
- Huawei consumer products testing: you ensure the quality of Huawei’s products before it delivered to consumers, by tracing and reporting issues to R&D center and verifying the solutions
- Technical support - help to close service cases from hotline / social media / service center / customers with your professional knowledge and excellent communication skills
- Collect and analysis user’s feedback from various of channels, and report to HQ to improve user experience on Huawei products
Qualifications and Skills:
- Excellent collaboration and interpersonal skills with a wide variety of people (consumers, engineers, customers, marketing and retail team members, etc.)
- Bachelor degree or above. Education background in the major of Computer Science, Telecommunication, Software Engineering, Electrical Engineering, or related discipline are preferred
- Fluency in both Finnish and English
We provide you:
- A unique chance to make the change on Huawei products
- Possibility to experience Huawei's most advanced technology
Work location is at our Sales Office Metsälä, Helsinki.