MANAGER, IT CUSTOMER EXPERIENCE, Vantaa

The year 2018 marks Uponor's 100-year anniversary. Our success is built on strong partnerships with our customers and stakeholders in the past, present and future. Uponor is a leading international systems and solutions provider for safe drinking water delivery, energy-efficient radiant heating and cooling and reliable infrastructure. The company serves a variety of building markets including residential, commercial, industrial and civil engineering. Uponor employs about 4,000 employees in 30 countries, mainly in Europe and North America. In 2017, Uponor's net sales totalled nearly €1.2 billion. Uponor is based in Finland and listed on Nasdaq Helsinki. Uponor builds on you - www.uponor.com

Työpaikan sijainti: 
Uusimaa, Vantaa
Tehtäväalue: 
IT, Myynti, markkinointi, viestintä - Sales, Marketing, Communications, Tekniikka ja logistiikka - Engineering and Logistics
Tehtävien määrä: 
1
 
Our international customer, Uponor, is looking for an experienced
 
MANAGER, IT CUSTOMER EXPERIENCE
 
In this role, you will lead the Sales and Marketing IT applications team. You will develop CRM and Marketing Automation solutions further in global perspective, and support the definition of conceptual solutions to extend our sales analytics. In addition, you take holistic view and ensure actions to develop customer journey. Your location can be Frankfurt or Hassfurt, Germany or Vantaa, Finland. You will report to the Director IT Business Applications.
 
The ideal candidate is a business-minded team player with great collaboration and communication capability having experience of IT solutions supporting customer collaboration. 
 
Besides your strategic thinking, you still find passion towards IT development and you have technical capabilities to drive the initiatives forward. You understand how to develop customer experience and to build customer journey and analytics to best support various global sales teams.  
 
We offer you a chance to work in a truly global company, and an opportunity to develop the role further. 
 
Requirements for the role:
 
- Several years of experience of IT applications development 
- Business understanding
- Drive for customer experience
- Good understanding of business processes
- Experienced with different data analytics concepts
- Excellent communication and leadership skills
- Experience with leading a team 
- Used to driving things in matrix and over cultural differences
- Experience in leading changes/change management
- Able to adapt own behaviour to changing situations
- Proactive and can-do-attitude
- Fluent in English
- MSc in relevant field preferred
 
Interested?
 
Apply for the job at the latest by September 30, 2018 at www.experis.fi by registering your CV and
salary request in English to this position.
 
For more information, please contact Senior Consultant Pia Santanen via email: pia.santanen@fi.experis.com
 
Experis™ is the global leader in professional resourcing and project based workforce solutions. We attract, assess and place specialist professional talent, connecting the passion of individuals with the ambition of business. We specialize in providing professional opportunities across IT and Engineering, Finance and Accounting, Sales, Marketing, Communications and HR. We deliver high-demand talent for mission-critical positions to clients in over 50 countries. Experis is part of ManpowerGroup, the world leader in innovative workforce solutions.